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Call center software is the ideal solution for all companies that need to manage and monitor sales and customer service teams, supporting their work and offering a better customer experience.
Using call center software means managing phone calls in an organized and efficient way, optimizing time and effort. In other words, using call center software is the ideal solution to streamline entire workflows within a company and build better customer relationships.
CloudTalk, intelligent call center software
CloudTalk is software for remote call centers in the cloud with over 40 advanced features. It is possible to manage and optimally simplify the work of numerous sales or customer support teams. For these reasons, CloudTalk is referred to as “smart” call center software.
In particular, CloudTalk has voice functions, statistics and monitoring metrics, productivity and utility activities, intelligent calls and the possibility of integration with the major CRM tools, help desk and with the main eCommerce solutions (Magento, Salesforce, HubSpot, Shopify, Slack and many others) to manage the entire work through the use of a single platform.
As for the voice functions, CloudTalk allows you to easily manage incoming calls thanks to special automatic call recording options, accommodating incoming calls via queues, personalized answering machines, fax by e-mail, SMS, automated text messages and many more other functions.
No less important are the productivity and utility features, available on CloudTalk for better and more effective management of work and calls through options such as:
- calls can be made directly from the web,
- missed calls recorded,
- call transfer,
- customer card in real-time,
- intelligent call combiner,
- online user management,
- multilingual telephone,
- unlimited simultaneous calls
and so on.
Furthermore, through the intelligent calling functions, CloudTalk can manage the flow of calls, even in a personalized way, assigning skill levels to operators based on specific criteria, setting predefined operators for certain customers, creating response priorities for some customers and more.
To simplify and make work more efficient, with CloudTalk it is easy to create and access detailed statistics and reports of all calls and monitor calls directly from the dashboard or obtain the image of the operators' monitors in real-time.
Fully understanding all the advantages of CloudTalk, as well as its ease of use and configuration, is possible by accessing the free trial that the software offers, in order to experience all its features.
