Cloud call center software brings significant benefits to managing entire sales and customer service teams. In addition, through remote software in cloud, it is also possible to carry out advanced analyses of call center operators, track calls, and record them automatically.
Therefore, a very good solution to manage remote work.
CloudTalk, powerfull call center and phone call management software
CloudTalk is a software for remote call centers in cloud that allows you to simplify the work of entire teams, both on the sales side and on the customer service and support side. With CloudTalk this is possible thanks to over 40 advanced calling functions that make it the ideal solution for small, medium and large companies, as well as for startups and eCommerce, i.e. for anyone who would like to improve both the experience provided to customers through calls, which make the workflow of operators more agile and efficient through metrics, statistics and personalized communication.
The features of CloudTalk are really many and all very valid. Here are some of the main features of the software, divided into macro categories:
![CloudTalk voice functions](/images/2021/08/01/funzioni-vocali-cloudtalk.png)
Voice functions
to improve customer service through
- automatic call recording options,
- internal calls or extensions with customized number for each user,
- operator/agent and even department,
- accommodating incoming calls through pre-ordered and predefined call queues,
- customized waiting messages,
- portability of telephone numbers,
- integration of a toll-free number or a blue number,
- possibility of acquiring international telephone numbers to minimize the cost of calls from abroad,
- obtaining a short telephone number up to five digits,
- answering machine personalized,
- fax to email,
- SMS and automated text messages to send to customers to save time,
- organize teleconferences on CloudTalk,
- Call Masking option to keep the phone number anonymous,
- call up to three people at the same time.
![Smart calling](/images/2021/08/01/chiamate-itelligenti-cloudtalk.png)
Smart calling
to manage the flow of calls in a personalized way through
- hunt group functions to ensure that all operators / agents receive the call and reduce response times,
- Automatic outgoing call ID based on the country of origin of the call,
- automatic distribution of calls to direct calls to whoever is responsible,
- assign skill levels to operators and agents to direct calls based on specific and customized criteria,
- call forwarding and redirection to specific operators,
- set up a preferred agent for each customer in order to achieve more efficient communication,
- create queues of VIP customers by giving priority to certain customers.
![Productivity](/images/2021/08/01/produttivita-cloudtalk.png)
Productivity
to improve the workflow of operators, agents, teams and entire work departments with functions such as
- call tagging,
- notes to add to calls,
- calls can be made directly from the web in a simple click,
- missed calls recorded with the possibility to call back also automatically,
- call transfer quickly and quickly,
- customer card in real time to access any information recorded up to the history of chat, orders and interactions with the customer over time,
- voice recognition to transcribe calls to text,
- predictive dialer function to automatically dial the next call in line and save time,
- intelligent call combiner.
![Integrations](/images/2021/08/01/integrazioni-cloud-talk.png)
Integrations
with other CRM tools, help desks and eCommerce solutions to facilitate work, managing everything in a single platform. CloudTalk, in fact, integrates perfectly with tools such as:
- Salesforce,
- Magento,
- LiveAgent,
- Zapier,
- Pipedrive,
- HubSpot,
- Intercom,
- ZendDesk,
- Shopify,
- Slack,
- Google Contacts
and still many others.
![Statistics and monitoring](/images/2021/08/01/statistiche-monitoraggio-cloudtalk.png)
Statistics and monitoring
calls via
- real-time dashboard,
- detailed reports for each agent and operator,
- call statistics,
- wallboard function with real-time image of operators/agents monitors
and so on.
![Utility](/images/2021/08/01/utilita-cloudtalk.png)
Utility
for simple and effective work management through
- multilingual telephone,
- unlimited simultaneous calls,
- online user management to add, remove or modify operator and agent information,
- security features for the business telephone system.
Simple to use and configure, CloudTalk even offers a free trial that allows you to discover and test all its call center software features to simplify even the most complex workflows.