Remote call center software in cloud

to improve customer service through

• automatic call recording options,
• internal calls or extensions with customized number for each user,
• operator/agent and even department,
• accommodating incoming calls through pre-ordered and predefined call queues,
• customized waiting messages,
• portability of telephone numbers,
• integration of a toll-free number or a blue number,
• possibility of acquiring international telephone numbers to minimize the cost of calls from abroad,
• obtaining a short telephone number up to five digits,
• answering machine personalized,
• fax to email,
• SMS and automated text messages to send to customers to save time,
• organize teleconferences on CloudTalk,
• Call Masking option to keep the phone number anonymous,
• call up to three people at the same time.

to manage the flow of calls in a personalized way through

• hunt group functions to ensure that all operators / agents receive the call and reduce response times,
• Automatic outgoing call ID based on the country of origin of the call,
• automatic distribution of calls to direct calls to whoever is responsible,
• assign skill levels to operators and agents to direct calls based on specific and customized criteria,
• call forwarding and redirection to specific operators,
• set up a preferred agent for each customer in order to achieve more efficient communication,
• create queues of VIP customers by giving priority to certain customers.

to improve the workflow of operators, agents, teams and entire work departments with functions such as

• call tagging,
• notes to add to calls,
• calls can be made directly from the web in a simple click,
• missed calls recorded with the possibility to call back also automatically,
• call transfer quickly and quickly,
• customer card in real time to access any information recorded up to the history of chat, orders and interactions with the customer over time,
• voice recognition to transcribe calls to text,
• predictive dialer function to automatically dial the next call in line and save time,
• intelligent call combiner.

with other CRM tools, help desks and eCommerce solutions to facilitate work, managing everything in a single platform. CloudTalk, in fact, integrates perfectly with tools such as:

• Salesforce,
• Magento,
• LiveAgent,
• Zapier,
• Pipedrive,
• HubSpot,
• Intercom,
• ZendDesk,
• Shopify,
• Slack,
• Google Contacts

and still many others.

calls via

• real-time dashboard,
• detailed reports for each agent and operator,
• call statistics,
• wallboard function with real-time image of operators/agents monitors

and so on.

for simple and effective work management through

• multilingual telephone,
• unlimited simultaneous calls,
• online user management to add, remove or modify operator and agent information,
• security features for the business telephone system.